By purchasing the gift set, the gifter agrees to the terms outlined below.

1. Definitions

  • Gift Recipient: Refers to the person receiving the gift set.

  • Gifter: Refers to the person purchasing the gift set. The gifter can choose to have the gift set delivered to their own address or directly to the gift recipient’s address by entering it under the 'Delivery Address' section at checkout.

  • Gift Set: Refers to the set purchased by the gifter and offered to the gift recipient. The gift set includes:

    • 1x gift card

    • 1x Fingerprint Kit (containing an inkless wipe and 2x sheets for collecting fingerprints)

    • 1x coupon code

  • Coupon Code: A pre-paid code provided to the gift recipient, redeemable at checkout in the 'discount code section.' The coupon covers the cost of the fingerprint pendant plus the most expensive chain or a free-of-charge chain, as well as add-ons such as pendants or birthstones.

2. Conditions

  • The coupon code is not an e-gift card. It is a pre-paid code offered by the gifter, intended exclusively for purchasing a fingerprint necklace and its add-ons.

  • The coupon code is not valid for any other items across the website and must be redeemed directly at checkout by ordering a fingerprint necklace via this product page: Uniquely Yours Fingerprint Heart Necklace.

  • The coupon code is valid for 12 months from the date of purchase by the gifter.

3. Lost Coupon Code

  • If the coupon code is lost by either the gift recipient or the gifter, Abbott Lyon will not be responsible for replacing the code, providing an exchange with other items, or issuing a refund.

4. Return, Cancellation & Refund

  • The gifter may request a cancellation and refund within 30 days of purchase by following section 8 of those terms. The gifter will need to provide a picture of the coupon code and confirm it remains unused.

  • 30 days after the purchase date, cancellations will not be processed.

  • The gift set cannot be returned.

  • The Fingerprint Necklace, in accordance with the Consumer Rights Act 2015, cannot be exchanged or returned. Even if you refuse the delivery, you will not be entitled to a full refund.

  • If our Customer Service team has accepted your cancellation request and the gift set has already been dispatched, whether in transit or received at the delivery address entered at checkout, a £5 fee will be deducted from the refund to cover the cost of the shipment and the kit.

  • Refunds will only be processed using the original payment method used at checkout. Refunds cannot be processed to a different payment method or bank account. If the original card has been blocked or changed, refunds will be made to the associated bank account. If the bank account has been closed, Abbott Lyon may request proof of account closure to facilitate a bank transfer to an alternative account.

5. Exchange

  • Neither the gifter nor the gift recipient can exchange the gift set’s value for other items. Any request to modify the order will be handled in accordance with the cancellation policy outlined above.

6. Remaining Balance of the Coupon Code

  • If the gift recipient does not fully use the entire coupon amount, they may be eligible for a store credit with the remaining balance. The gift recipient must provide their order number so that Abbott Lyon can verify the purchase and calculate the remaining balance.

  • The store credit will expire 3 months after issuance.

  • Store credit is valid across all items on the website but cannot be used in conjunction with other discount codes.

  • The gift recipient must place a new order using the store credit and will be responsible for covering the shipping cost of the new order.

7. Privacy and GDPR

  • In compliance with UK data privacy regulations, Abbott Lyon will not disclose any details of the gifter to the gift recipient.

8. Queries and Support

  • For any queries or requests related to these Terms & Conditions, customers must contact our customer service team via our 'Contact Us' page, either by email or by using the contact form. We aim to respond within 24 hours.

  • Our live chat team will not be able to assist with these specific types of queries.